Reference

What You Agree To When You Use e111

These terms set out the rules that apply when you open an account, make deposits via JazzCash, Easypaisa, or Raast, and access the lobby — where local law and eligible regions permit.

Account eligibility rulesJazzCash, Easypaisa & Raast wallet conditionsWithdrawal and payout termsAccount suspension groundsDispute and contact process
Explore the Lobby Read FAQ
e111 What You Agree To When You Use e111
TERMS CONTACT

Reach Us About These Terms

If a clause in these terms is unclear, or you need to raise a concern about your account, wallet transaction, or access status, our support team handles those conversations directly. You do not need to navigate a call centre — the channels below are the fastest paths to a real answer.

Live Chat Open the chat window from any page in the lobby. A support agent will pick up your terms or account query and respond in plain English.
Email Support Send a detailed message to our support address for written correspondence. We confirm receipt and reply to account or policy questions in writing.
Account Help Centre The Help Centre in your account settings covers common terms questions — wallet conditions, withdrawal verification steps, and account suspension grounds.
HOW WE HANDLE THIS

Account Security and Policy Commitments

These terms are not just legal text — they describe how your account data, wallet transactions, and activity records are actually managed. We keep account information secure using standard encryption. Wallet data for JazzCash, Easypaisa, and Raast is never stored beyond what is needed to process and verify your transaction.

Data Retention

We hold your account and transaction records only for as long as our policy and applicable legal obligations require. You can request a summary of what we hold via support.

Cookie Use

Our site uses cookies to keep your session active and remember your lobby preferences. You can adjust cookie settings in your browser without losing account access.

Account Security

Your account is protected by OTP verification at login. If you suspect unauthorised access, lock your account from the security tab and contact support immediately.

Requesting Changes

To update registered details — including the wallet number linked to your JazzCash, Easypaisa, or Raast account — submit a verified request through the account settings page.

Common Questions About These Terms

The questions below cover what Pakistan users ask most often about account eligibility, wallet conditions, and their rights under these terms. If your question is not here, the support team handles specific queries directly.

The core terms are the same regardless of which wallet you use. However, JazzCash, Easypaisa, and Raast each have their own transaction limits, which we cannot override.

We may suspend or close an account if there is evidence of fraud, policy breach, or ineligibility under local law. We aim to notify you unless legal reasons prevent it.

Raise the dispute through live chat or email within a reasonable time of the transaction appearing. Include your account ID and the wallet reference number from JazzCash, Easypaisa, or Raast.

The account terms apply across all lobby sections. Specific wagering conditions — for example, on sportsbook markets — are published separately within each section and referenced here.

We retain transaction and identity records for the period our policy and legal obligations require, then delete or anonymise them. Contact support to request a copy before closing.

We post the updated version on this page with a revision note. Continued use of your account after any update constitutes acceptance of the revised terms.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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