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How e111 Handles Your Personal Information

Your privacy matters on every step — from the moment you create an account to every deposit you make via JazzCash, Easypaisa, or Raast.

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e111 How e111 Handles Your Personal Information
CONTACT US DIRECTLY

Reach Us About Your Privacy

If you want to know what data we hold on your account, request a correction, or ask us to delete your information, our support team handles these requests directly. Reach out through any of the channels below and reference your registered account email so we can locate your record quickly.

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Account Support Email

Send your data request or privacy question to our support address. Include your registered email and the specific data you are asking about for a faster response.

Live Chat

Open the chat window from your account dashboard for real-time help. Our team can confirm what data we hold and walk you through a deletion or correction request step by step.

Help Centre

Our help centre covers common privacy questions — how long we keep data, how to update your contact details, and what happens to your payment info when you close your account.

HOW WE PROTECT YOUR DATA

Data Handling, Cookies, and Account Security

We apply encryption to data in transit and at rest, so the account details and wallet information you submit stay protected. Cookies on e111 track session state and preferences — you can manage or clear them through your browser settings at any time. Account data is retained for as long as your account is active and for a period after closure as required by applicable financial record-keeping rules. When you request deletion, we remove your personal data from active systems and flag it for purge from backups on schedule.

Encryption in Transit and at Rest

All data moving between your device and our servers is encrypted. Your payment credentials — JazzCash, Easypaisa, Raast details — are never stored in plain text on our systems.

Cookie Management

We use session cookies to keep you logged in and preference cookies to remember your settings. You can review or clear these in your browser without affecting your account data.

Retention and Deletion

Personal data is kept while your account is open and for a period afterward as required by applicable rules. Submit a deletion request through support and we will confirm the timeline.

Account Security Steps

Changing your contact details or linked wallet requires a one-time verification code sent to your registered mobile number. This step prevents unauthorised changes to your account.

Common Questions About Your Privacy on e111

Below are the questions we hear most often about data, cookies, and account privacy. If your question is not covered here, contact our support team through the channels listed above.

We collect your name, email address, mobile number, and the payment method you register — such as your JazzCash or Easypaisa account number. We also record your login activity and transaction history to run your account correctly.

Yes. Send a data access request to our support email with your registered account details. We will compile what we hold and share it with you, typically within the timeframe required by applicable local law.

Contact support through live chat or email and request account deletion. We remove your data from active systems promptly. Backup purges follow a scheduled cycle, and we will confirm the timeline when your request is processed.

Only with the payment processors needed to complete your transaction — such as the operators behind JazzCash, Easypaisa, and Raast. We do not share or sell your financial information for marketing or profiling purposes.

We use session cookies for login state and preference cookies for your settings. You can manage or clear them in your browser settings. Clearing session cookies will log you out, but your account data remains intact.

When you close your account, we remove your active profile data and flag records for deletion. Some transaction records may be retained for the period required by applicable financial rules, after which they are purged.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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