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Understand Your Rights on e111

These legal terms set out how e111 operates your account, handles your data and processes transactions through JazzCash, Easypaisa and Raast where local law permits.

Account TermsPrivacy PolicyJazzCash, Easypaisa, Raast Wallet RulesData RetentionJurisdiction Notice
e111 Understand Your Rights on e111
HOW WE HANDLE THIS

Data, Security and Account Conduct

e111 uses SSL encryption on all account and transaction pages. Your personal data is never sold to third parties. Wallet activity via JazzCash, Easypaisa or Raast is logged only for transaction verification and fraud prevention — not for marketing without your consent.

Data Handling

We collect only what is necessary — your account details, transaction records and device session data. This is held securely and used only for account operation and legal compliance.

Cookie Policy

Cookies on e111 track your session state and remember your preferences. You can manage cookie settings from your browser. Some cookies are required for the account and lobby to function correctly.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If your number changes, update it through account settings before your next session — this keeps access tied to you.

Data Requests

You can request a copy of your stored data at any time. Contact our support team by email with your account ID. We process these requests in line with our stated retention schedule.

CONTACT OUR TEAM

Reach Us About Legal or Policy Questions

If you have a question about how your data is handled, want to update your account details or need to raise a policy concern, our support team can help. You can reach us through live chat in the account dashboard, by email, or through the in-app help section on mobile.

Team online

Live Chat

Open live chat from inside your account dashboard. This is the fastest way to ask about account terms, policy changes or wallet transaction queries.

Email Support

Send your legal or data-related query by email. Include your registered account ID so our team can verify your identity and respond accurately.

In-App Help

Tap the help icon from the mobile lobby. Access policy documents and submit a request about data access or account conditions directly from your phone.

Legal and Policy Questions You May Have

These are the questions we hear most often about account terms, data rights and how our policies work in practice for Pakistan accounts.

We collect your name, mobile number, email address and payment method details — enough to verify your identity and process JazzCash, Easypaisa or Raast transactions. We do not collect more than required.

Yes. Contact support by email with your account ID and a deletion request. Some records may be retained where legally required — for example, transaction logs tied to financial compliance obligations.

We do not sell your data. We may share limited details with payment processors — such as JazzCash or Easypaisa — strictly to complete a transaction you have initiated. No marketing sharing without consent.

Access depends on local law and is available only where applicable regulations permit. You are responsible for checking whether online casino use is lawful in your region before opening or using your account.

Go to account settings, select contact details and follow the OTP verification step. Your updated number becomes the new login and recovery contact — confirm it carefully before saving.

Closing your account does not immediately erase all records. Transaction history is retained for the period required by our compliance obligations. After that window, your personal profile data is removed from active systems.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.